Professor Christopher Holland

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Position: Professor of Information Systems
Academic unit: Management Sciences and Marketing
 

Biography

Christopher is Professor of Information Systems at Manchester Business School, University of Manchester. His research interests include strategy, legacy information systems, electronic commerce, enterprise and supply chain management systems, financial services and implementation. He has published papers in these areas in Strategic Management Journal, Sloan Management Review, Organization Science, Journal of Strategic Information Systems, Communications of the ACM, IEEE Software and Communications of the AIS. Professor Holland has lectured in the US, Holland, Switzerland, South Africa, Germany, Ireland and France to academic and business audiences. He consults with a wide variety of companies in the areas of strategic implementation of systems and the evaluation of large-scale IT projects. He is a regular presenter at international business and academic conferences and is on the editorial boards of several international journals.

Research Interests

His research interests include: Internet Marketing; Online advertising; Online competitor analysis; Information Technology Strategy; Legacy Information Systems; Electronic Commerce; Enterprise Resource Planning (ERP) Systems; Systems Integration; Inter-organisational Systems; EDI, Banking and Implementation.

Christopher has conducted research and consultancy projects in a wide range of UK, European and American companies in the areas of information technology strategy, project management, implementation and legacy information systems. The ESPRC funded a large-scale project into legacy information systems and business process change which has resulted in several publications, including a focus issue in Communications of the AIS, and publications in Electronic Markets and IEEE Software. This research, particularly the results on Enterprise Resource Planning (ERP) and related strategic issues, has received widespread interest from industry and has resulted in invitations to present at industrial and management conference. The EPSRC is currently funding a project on flexible business integration using novel technologies and business process modelling techniques. Christopher has consulted with a wide range of organisations in manufacturing, banking, information technology and retailing industries in the areas of information technology strategy and implementation. He regularly presents at international business and academic conferences.

Additional Information

Chris has taught on all of the school's major programmes, including the full-time MBA, executive MBA, Senior Executives course, senior management development programmes for Barclays, Co-operative Bank, Kodak, Dimension Data, Sanlam (South Africa), Liberty (South Africa), Lloyds, Eversheds, JCB and Indian Railways. He has also facilitated Information Technology strategy sessions with senior managers and board members in a wide range of industries, including manufacturing, retailing and banking.

Christopher has given lectures and formal seminars at the universities of Oxford, Claremont, Bath, Warwick, Salford, St Gallen, Munster, Tilburg, ST University and Lancaster.
He is particularly interested in the areas of competition and strategy in electronic markets, and financial services.

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Showing 88 publication(s)

2016

  • Karimi, S., Papamichail, N., & Holland, C. (2016). A Segmentation of Digital Consumers and Its Impact on Purchase Decision-Making Behavior. In M. W. Obal, N. Krey, & C. Bushardt (Eds.), Let's Get Engaged! Crossing the Threshold of Marketing's Engagement Era: Proceedings of the 2014 Academy of Marketing Science (AMS) Annual Conference. (pp. 253). Cham: Springer International Publishing AG. DOI: 10.1007/978-3-319-11815-4_80. Publication link: 0c855a54-c2d4-45ff-960e-aa6e09346be1

2015

  • Holland, C. P., Naude, P., & Thornton, S. (2015). Business-to-Business Network Pictures: A Consumer Perspective Using Big Data. In host publication.. Publication link: 8b094e28-bc28-4120-96b5-d69df680980a
  • Holland, C. P., & Jacobs, J. (2015). The Influence of the Herfindahl-Hirschman Index and Product Complexity on Search Behaviour: A Cross-sector Study of the U.S., Germany and U.K. In host publication. Münster, Germany. . Publication link: 2d314166-4b6a-4438-8a93-9efa3a47f3e3
  • Holland, C. P., & Georghiades, E. (2015). An Analysis of Consumer Search and Buying Behaviour in the US Airline Industry using Big Data. In ENTER 2015: Volume 6 Short Papers.. Publication link: 2c2d9733-1aab-403c-b9cf-216fa479772b
  • Holland, C. P., & Leefmans, M. M. G. (2015). Strategic Group Analysis of the Social Media Landscape for SMEs . In host publication.. Publication link: 320b0b24-4e3c-4284-9813-b337ed0510de
  • Holland, C. P., & Mandry, G. D. (2015). Online Retailing. In R. Mansell, & P. H. Ang (Eds.), The International Encyclopedia of Digital Communication and Society. (Vol. 2, pp. 911-923). (The Wiley Blackwell-ICA international encyclopedias of communication). Oxford: Wiley-Blackwell. . Publication link: 430532a3-cae6-4204-83ec-a13f09040734
  • Holland, C. P., Jacobs, J. A., & Klein, S. (2015). An Analysis of Consumer Search Patterns in the German Airline Market Using Panel Data. In Information and Communication Technologies in Tourism 2015. (pp. 87-100). Springer International Publishing. . Publication link: cb2c9dbf-85b5-4489-b1fa-3af5fc6da665
  • Karimi, S., Papamichail, K. N., & Holland, C. P. (2015). The effect of prior knowledge and decision-making style on the online purchase decision-making process: A typology of consumer shopping behaviour. Decision Support Systems, 77, 137-147. DOI: 10.1016/j.dss.2015.06.004. Publication link: e196e7fa-b10b-41cc-9943-8e3419e11230

2014

  • Holland, C. P., Karimi, S., & Papamichail, K. N. (2014). Purchase Decision Processes in the Internet Age. In Decision Support Systems III-Impact of Decision Support Systems for Global Environments. (pp. 57-66). Springer International Publishing. . Publication link: 1a192446-dc01-42df-bcfa-48f78a01a4f2
  • Holland, C. P., & Jacobs, J. A. (2014). An Analysis of Consumer Search Behaviour in the US and Germany using Online Panel Data. In Academy of Management Proceedings (Vol. 2014, No. 1, p. 11764).. Publication link: 6fc5daf5-4759-4f3c-89b5-3ea2b577b2a6

2013

  • Blackman, I. D., Holland, C. P., & Westcott, T. (2013). Motorola's global financial supply chain strategy. Supply Chain Management: An International Journal, 18(2), 132-147. . Publication link: 194be9c1-59e3-43ab-9e1e-2d4f82809fc2

2012

2011

  • Holland, C., & Sprague, R. H. (Ed.) (2011). The Evolution of Motorola's Global Financial Supply Chain Strategy. In R. H. Sprague (Ed.), Proceedings of the 44th Annual Hawaii International Conference on System Sciences. (Vol. 44). IEEE Computer Society. . Publication link: 7c953c6d-7fc1-4b30-9eab-cba29117051e
  • Holland, C. P., & Mandry, G. D. (2011). Online Market Entry Strategies. Paper presented at Strategic Management Society 31st Annual International Conference, Miami, US, .. Publication link: ce0dc472-9476-4aa1-8768-1854fc271871
  • Karimi, S., Papamichail, K. N., & Holland, C. (2011). Online Purchase Decision Making Processes: An Individual and Market Analysis. In host publication.. Publication link: f187e981-666e-48ae-ada8-6cc40180a2a4
  • Blackman, I. D., Holland, C. P., & Westcott, T. (2011). The evolution of motorola's global financial supply chain strategy. Annual Hawaii International Conference on System Sciences. Proceedings , [5718937]. DOI: 10.1109/HICSS.2011.413. Publication link: f3ef6ace-ba36-4d28-b17f-32c260c1b60d

2010

  • Holland, C. P., Karimi, S., & Papamichail, N. (2010). A Model of Internet Shopper Behavior, a Cross Sector Analysis. Poster session presented at International Conference on Information Systems (ICIS), Saint Louis, Missouri, USA, .. Publication link: f6f355c6-d4cf-46e6-b9d7-ced714286b82
  • Holland, C. P., Mandry, G. D., Ardern, L. J., & Kharazi, K. Z. (2010). Measuring the Effectiveness of Web Marketing in Financial Services. In Proceedings of the 15th Annual Conference 2010 UK Academy for Information Systems. University of Wolverhampton. . Publication link: 978e661f-6f89-4b54-927a-b1fc54915c33

2009

  • Shaw, D. R., & Holland, C. P. (2009). Strategy, networks and systems in the global translation services market. In tThe Network Experience: New Value from Smart Business Networks|The Netw. Experience: New Value from Smart Bus. Netw.. (pp. 99-118). Berlin Heidelberg: Springer Berlin Heidelberg. DOI: 10.1007/978-3-540-85582-8_8. Publication link: 84d3ca5d-6651-4ca5-9380-ba3c4f61d3d4
  • Blackman, I., & Holland, C. (2009). The Management of Financial Supply Chains: From Adversarial to Co-operative Strategies. In Project E-Society: Building Bricks. (pp. 82-95). Boston: Springer Verlag. . Publication link: d019b484-600e-4a56-9c6c-4ee0b08a2b36

2008

  • Holland, C. P., Light, B., Choudhary, S. (Ed.), Savaliya, K. (Ed.), & Madhavan, S. (Ed.) (2008). The Influence of Legacy Information Systems (IS) at Threads: A Comparative study of North American and European Operations. In Enterprise Resource Planning (ERP): Enhancing and Sustaining Value. (pp. 125-151). Hyderabad, India: The Icfai University Press. . Publication link: feb4d306-e47f-44c6-a387-59c82e25cd24

2007

2006

  • Shaw, D. R., Holland, C. P., Kawalek, P., Snowdon, B., & Warboys, B. (2006). Electronic Commerce Strategy in the UK Electricity Industry: The Case of Electric Co and Dataflow Software. International Journal of Technology and Human Interaction, 2(3), 38-60. DOI: 10.4018/jthi.2006070103. Publication link: cd4f7343-ad6d-47c0-8acb-c3f6fd7e5831

2005

  • Shaw, D. R., Snowdon, B., Holland, C. P., Kawalek, P., & Warboys, B. (2005). The viable systems model applied to a smart network: The case of the UK electricity market. In Smart Business Networks|Smart Bus. Networks. (pp. 289-305). Berlin Heidelberg: Springer Berlin Heidelberg. DOI: 10.1007/3-540-26694-1_20. Publication link: 857745b9-bfbe-45af-acae-d0fcca450186
  • Holland, C. P., Shaw, D. R., Westwood, J. B., & Harris, I. (2005). Marketing translation services internationally: Exploiting IT to achieve a smart network. In Smart Business Networks|Smart Bus. Networks. (pp. 171-184). Springer Berlin Heidelberg. DOI: 10.1007/3-540-26694-1_12. Publication link: 05112b94-6318-4daf-ac79-64ed39bd113b

2004

  • Holland, C. P., Shaw, D. R., Westwood, J. B., & Harris, I. (2004). Marketing translation services internationally: Exploiting IT to achieve a smart network. In Journal of Information Technology|J. Inf. Technol.. (Vol. 19, pp. 254-260). Springer Verlag. DOI: 10.1057/palgrave.jit.2000025. Publication link: 6c762e86-ee95-4449-ae68-9228309a6f97
  • Shaw, D., Holland, C. P., Kawalek, P., Snowdon, R., & Warboys, B. (2004). Electronic commerce strategy in the U.K. electricity industry: the case of Electric Co and Dataflow Software. In Proceedings of European Conference on Information Systems (ECIS '04).. Publication link: 8049c34d-c607-40c9-aaa7-a1b445a094f2
  • Shaw, D. R., Snowdon, B., Holland, C. P., Kawalek, P., & Warboys, B. (2004). The viable systems model applied to a smart network: The case of the UK electricity market. In Journal of Information Technology|J. Inf. Technol.. (Vol. 19, pp. 270-280). DOI: 10.1057/palgrave.jit.2000028. Publication link: 2dc6fc7f-3550-4b3c-9005-53a5ff76e5fb

2003

  • Holland, C. P. (2003). The IS Core - X: 'Information Systems Research and Practice: IT artifact or a multi-disciplinary subject?Communications of the AIS, 12, 40. . Publication link: 1200f9a0-4003-437f-acd1-7893ae056a0b
  • Holland, C. P. (2003). Introduction to International Examples of Large Scale Systems: theory and practice. Communications of the AIS, 11. . Publication link: 7846d4a5-898b-4ccf-b2a7-cb07953cc1d7
  • Holland, C. P. (2003). International Examples of Large-scale Systems - Theory and Practice III: competition and strategy in electronic marketplaces. Communications of the AIS, 11, 22. . Publication link: a70c5d2a-ef27-47ce-883b-aa576d724ad5

2002

  • Holland, C., C, P., Kelly, S., & Henderson, P. (Ed.) (2002). The ERP System Development Approach to Achieving an Adaptive Enterprise: the impact of enterprise process modelling tools. In Systems Engineering for Business Process Change. Springer Verlag. . Publication link: 9f9a9550-11c4-4680-8c15-f3ddf9a32c94

2001

  • Holland, C., C, P., Light, B., & Wills, K. (2001). ERP and Best of Breed: a comparative analysis. Business Process Management Journal, 7, 3. . Publication link: 3920de37-b522-4050-a672-2cc779fd50f8
  • Holland, C., C, P., Lockett, A. G., Baden-Fuller, C. (Ed.), & Pitt, M. (Ed.) (2001). The Alliance of Motorola with Citibank: creating a global cash management system. In Strategic Innovation. Thomson Learning. . Publication link: 08811527-7dc2-4523-a7a8-a532bd929b8c

2000

  • Holland, C. P., & Westwood, J. B. (2000). Size and Strategy in Global Banking. In Business Briefing: Global Banking and Financial Technology.. Publication link: 307f4e0d-89ef-4b99-932e-610ed0a962a8
  • Holland, C. P., Westwood, J. B., & Gandy, A. (Ed.) (2000). Achieving Competitive Advantage in European Financial Services. In Financial World.. Publication link: 583e85e3-f6fa-498b-8804-df971a447040
  • Holland, C., C, P., Light, B., Setlavad, M., Press, N., Millar, R., ... Beck, P. (2000). An International Analysis of the Maturity of Enterprise Resource Planning (ERP) Systems Use. In 6th Americas Conference on Information Systems.. Publication link: ab5aab3e-ee4e-45f8-9ae2-5300c2af3c15
  • Holland, C., C, P., Light, B., Kelly, S., & Wills, K. (2000). Best of Breed IT Strategy: an alternative to enterprise resource planning systems. In host publication.. Publication link: ae4f0e6a-d61f-47ee-ae65-19ce501384b1
  • Holland, C., Naude, P., & Sudbury, M. (2000). The Benefits of IT-based Supply Chains - Strategic or Operational?Business to Business Marketing, 7, 1. . Publication link: c53c5d84-8c7f-49a8-a138-6a9aef76b5e7

1999

  • Holland, C. P., Light, B., & Kawalek, P. (1999). Beyond enterprise resource planning projects: innovative strategies for competitive advantage. In Proceedings of European Conference on Information Systems (ECIS’99).. Publication link: 0e305282-7a5e-4c48-aade-a7adcb870831
  • Warne, D., & Holland, C. P. (1999). Exploring trust in flexible working using a new model. British Telecom technology journal, 17(1), 111-119. . Publication link: 21c25e73-bb65-45bc-8df8-e3f484be4785
  • Holland, C. P. (1999). A Critical Success Factors Model for Enterprise Resource Planning Implementation. In 7th European Conference on Information Systems.. Publication link: 2efd3b12-59a8-48a6-9758-ab05e800d795
  • Holland, C., C, P., Gibson, N., Light, B., & Kelly, S. (1999). A Business Perspective of Legacy Information Systems. Communications of the AIS, 2, 7. . Publication link: 33f965b4-4911-434b-aa6b-1ea27bae1f03
  • Holland, C. P., Turnbull, P. (Ed.), Naude, P. (Ed.), & Yorke, D. (Ed.) (1999). The Impact of Groupware on Relationship Management. In Selected Papers from the 1995 IMP Conference.. Publication link: 7a7d2ef2-b3d8-4881-b482-f7f4adff3a44
  • Holland, C. P. (1999). Focus Issue on Legacy Information Systems and Business process Change - Introduction. Communications of the AIS, 2. . Publication link: 786f498b-2f33-4610-8378-6f53ec5f9cb2
  • Gibson, N., Holland, C., & Light, B. (1999). Enterprise resource planning: A business approach to systems development. In Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences. 1999. HICSS-32. Abstracts and CD-ROM of Full Papers. (Vol. Track7, pp. 260). Los Alamitos, CA, United States: IEEE Comp Soc. DOI: 10.1109/HICSS.1999.772816. Publication link: 686e3726-6f84-439e-a3a0-81a2b036d851
  • Holland, C., C, P., & Light, B. (1999). A Critical Success Factors Model for Enterprise Resource Planning (ERP) Implementation. IEEE Software, 16, 3. . Publication link: dd440c0f-8ed3-422c-b23a-8d90bd202a7d
  • Holland, C., C, P., Gibson, N., & Light, B. (1999). A Fast-track Implementation of an ERP System in Guilbert. International Journal of Electronic Markets, 9, 3. . Publication link: b3a9a3a7-eba4-4b62-a9c3-cd5aedbc9553

1998

  • Holland, C., C, P., Lockett, A. G., & Blackman, I. D. (1998). The Spiral of Decline in Global Bank Markets. Journal of Strategic Information Systems, 7, 3. . Publication link: f2343982-07d3-4eb3-8dce-dc14363258f2
  • Holland, C., Naude, P., & Sudbury, M. (1998). Marketing benefits of shared information systems. In AMA Conference - Marketing Theory and Applications.. Publication link: 00d4e1c4-e67d-4980-831d-7e20690cb6a6

1997

  • Holland, C., C, P., Lockett, A. G., & Ebers, M. (Ed.) (1997). Mixed Mode Operation of Electronic Markets and Electronic Hierarchies. In The Formation of Inter-organisational Networks.. Publication link: f2f5fee1-e82c-432e-817d-19ce42635055
  • Holland, C., Lockett, A. G., & Blackman, I. D. (1997). The impact of globalisation and information technology on the strategy and profitability of the banking industry. In 1997 Proceedings of the Thirtieth Hawaii International Conference on System Sciences. (Vol. 3, pp. 418-427 ). IEEE. DOI: 10.1109/HICSS.1997.661663. Publication link: a2a28e6a-c20e-4586-966d-a09a67b3d9b6
  • Holland, C., C, P., & Lockett, A. G. (1997). Mixed Mode Network Theory: the strategic use of electronic communication. Organisation Science, 8, 5. . Publication link: 3025e5dc-dd8c-4084-97e8-e270fd05855b

1996

  • Holland, C. P., Lockett, G., Richard, J. M., & Blackman, I. (1996). The evolution of a global cash management system. IEEE Engineering Management Review, 24(2), 43-52. . Publication link: c601d7ec-5b10-4b1b-bff9-c41662ca46a9
  • Lockett, A. G., & Holland, C. P. (1996). The formation of a virtual global bank. European Journal of Information Systems, 5(2), 131-140. . Publication link: f8504b43-1152-400a-a543-36d33ae9ff2c
  • Naude, P., Holland, C. P., & Buttle, F. (Ed.) (1996). Business-to-Business Relationships. In Relationship Marketing, Theory and Practice.. Publication link: 503b9598-d518-4d16-ae09-ff384d309791
  • Holland, C., & Lockett, A. G. (1996). Strategy and Structure of International Funds Transfer Systems. In 29th Hawaii International Conference on System Sciences - Information Systems Collaboration Systems and Technology. (Vol. 4, pp. 430-439 ). IEEE. DOI: 10.1109/HICSS.1996.495366. Publication link: 0e69746f-3225-4290-9ead-0dce7a9cf0a7

1995

  • Holland, C. P. (1995). The structure of a global market network in an electronic trading environment: issues research. In PRIISM 1995 International Conference Proceedings.. Publication link: 13afaa2e-bcb1-4b39-be84-8bbdc9511daa
  • Holland, C., C, P., & Lockett, A. G. (1995). Strategy and Structure of Global Payment Systems. In 3rd Strategic Information Systems Network Conference.. Publication link: 38f87c5a-7c59-48ea-a2b4-2f3e98460f83
  • Holland, C. P. (1995). The Impact of Groupware on Relationship Management. In 11th International Marketing and Purchasing Conference.. Publication link: 40599c7f-9b1b-49be-9ca6-7f4e0aa6394a
  • Holland, C., C, P., & Lockett, A. G. (1995). The Creation of Virtual Global Banking Relationships. In European Conference on Information Systems.. Publication link: 81180e30-4cbc-41ca-b305-83c645984c09
  • Holland, C. P., & Naude, P. (1995). Marketing relationships as an information handling problem. In 11th International Marketing and Purchasing Conference.. Publication link: 9e86a344-7b62-40ce-80ed-957952b1c5b7
  • Holland, C. P. (1995). Co-operative Supply Chain Management: the impact of inter-organisational systems. Journal of Strategic Information Systems, 4, 2. . Publication link: c569874c-be90-487c-b81e-23afded511b7

1994

  • Holland, C., C, P., Lockett, A. G., Blackman, I. D., & Richard, J. (1994). The Evolution of a Global Cash management System. Sloan Management Review, 36, 1. . Publication link: b3b3e53f-adb2-461d-988c-c5994651ea50
  • Holland, C., & Lockett, G. (1994). Strategic choice and inter-organisational information systems. In 1994 Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences. (Vol. 4, pp. 405-415). IEEE. DOI: 10.1109/HICSS.1994.323474. Publication link: f1f7720d-3d42-48eb-a1ed-bf1c7e861d6c

1993

  • Holland, C., Lockett, G., Richard, J. M., & Blackman, I. D. (1993). Motorola cash management: The evolution of a global system. In [1993] Proceedings of the Twenty-sixth Hawaii International Conference on System Sciences. (Vol. iv, pp. 450-459). IEEE. DOI: 10.1109/HICSS.1993.284220. Publication link: 5bc8b2f3-0c34-426d-8d26-980ec299a6b3
  • Holland, C., C, P., Lockett, A. G., & Sharma, D. D. (Ed.) (1993). Forms of Association in Business Markets: the impact of inter-organisational information systems. In Advances in International Marketing.. Publication link: e0fdb3ca-8557-4d79-9461-7b529d998104

1992

  • Holland, C., C, P., & Lockett, A. G. (1992). Information Technology Strategy in Retailing: organisational change and future direction. Journal of Strategic Information Systems, 1, 3. . Publication link: d0889c52-832c-45b8-91f5-a4967a57d4eb
  • Holland, C., C, P., Lockett, A. G., & Blackman, I. D. (1992). EDI Implementation: some US and European case comparisons. International Information Systems, 1, 4. . Publication link: a9711534-8442-4439-b052-a1c977a4bf02
  • Holland, C., C, P., Lockett, A. G., & Blackman, I. D. (1992). Planning for Electronic Data Interchange. Strategic Management Journal, 13. . Publication link: 6852fead-7c16-48ec-9e57-8185b8b8e611

1991

  • Holland, C., C, P., & Lockett, A. G. (1991). Competitive Advantage Using Information Technology in Retailing: myth or reality?International Review of Retail, Distribution and Consumer Research, 1, 3. . Publication link: ea5c5b93-79f1-4050-a667-825aad39b324