Professor Dieter Zapf

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Profile photo of: Professor Dieter Zapf Email: Show Email Address
Position: Visiting Professor
Academic unit: People, Management and Organisations

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Showing 18 publication(s)


  • Johnson, S., Holdsworth, L., Hoel, H., Zapf, D., & Truxillo, F. (Ed.) (2014). Customer Stressors in Service Organisations: The Impact of Age on Stress Management and Burnout. In Age in the Workplace: Challenges and Opportunities.. Publication link: 15c46780-e2f7-46ee-affa-9fb01eb4f082


  • Escartín, J., Ullrich, J., Zapf, D., Schlüter, E., & van Dick, R. (2013). Individual- and group-level effects of social identification on workplace bullying. European Journal of Work and Organizational Psychology, 22(2), 182-193. DOI: 10.1080/1359432X.2011.647407. Publication link: 12ef6480-1ece-4bbb-ab2b-6bd789d66656
  • Bradley, G. L., Sparks, B. A., Zapf, D., Mccoll-Kennedy, J. R., & Jimmieson, N. L. (2013). Task-Relationship-Self: A Framework for Understanding Service Encounter Behaviors. Psychology and Marketing, 30(6), 512-528. DOI: 10.1002/mar.20624. Publication link: f07f1327-7b02-4aec-8ca9-7103f46def0c
  • Johnson, S. J., Holdsworth, L., Hoel, H., Zapf, D., & Johnsen, S. S. J. (2013). Customer stressors in service organizations: The impact of age on stress management and burnout. European Journal of Work and Organizational Psychology, 22(3), 318-330. DOI: 10.1080/1359432X.2013.772581. Publication link: df391751-2746-451d-8529-260f29f74bf2


  • Rubino, C., Perry, S. J., Milam, A. C., Spitzmueller, C., & Zapf, D. (2012). Demand-control-person: Integrating the demand-control and conservation of resources models to test an expanded stressor-strain model. Journal of Occupational Health Psychology, 17(4), 456-472. DOI: 10.1037/a0029718. Publication link: d12338e5-476f-40f8-9ef6-98729d6b7fe2


  • Kelava, A., Werner, C. S., Schermelleh-Engel, K., Moosbrugger, H., Zapf, D., Ma, Y., ... West, S. G. (2011). Advanced nonlinear latent variable modeling: Distribution analytic LMS and QML estimators of interaction and quadratic effects. Structural Equation Modeling, 18(3), 465-491. DOI: 10.1080/10705511.2011.582408. Publication link: 8d4bbf53-8c2d-47c3-a309-7e5a037dd6b4


  • Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. (2010). Bullying and Harrassment in the Workplace: Developments in Theory, Research and Practice. Chapman Hall/CRC Press.. Publication link: c9ff4c71-8d57-4b1f-9a89-9b2681df7d14


  • Zapf, D., Escartín, J., Rodríguez-Carballeira, A., Zapfb, D., Porrúa, C., & Martín-Peña, J. (2009). Perceived severity of various bullying behaviours at work and the relevance of exposure to bullying. Work and Stress, 23(3), 191-205. DOI: 10.1080/02678370903289639. Publication link: 281a2937-0b56-4bc6-96ee-aac162b75ac1


  • Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (2005). Workplace Bullying: individual pathology or organizational culture? In Workplace Violence: Issues, trends, strategies. (pp. 229-247). Willan Publishing. . Publication link: a30ce26b-49ca-4833-95f4-f24b0f773ca7



  • Zapf, D., Isic, A., Bechtoldt, M., & Blau, P. (2003). What is typical for call centre jobs? Job characteristics and service interactions in different call centres. European Journal of Work and Organizational Psychology, 12, 311-340. DOI: 10.1080/13594320344000183. Publication link: b0ec728f-44e4-4da6-b33a-7c757a2599ac


  • Dormann, C., & Zapf, D. (2002). Social Stressors at work, irritation, and depressive symptoms: Accounting for unmeasured third variables in a multi-wave study. Journal of Occupational and Organizational Psychology, 75(1), 33-58. DOI: 10.1348/096317902167630. Publication link: b91c80af-4f95-437e-a7b1-08e64842cb75
  • Hoel, H., Zapf, D., & Cooper, C. L. (2002). Workplace bullying and stress. In Research in Occupational Stress and Well Being|Res. Occup. Stress Well Being. (Vol. 2, pp. 293-333). JAI, Elsivier Science Ltd. . Publication link: cf865adf-fbee-4e13-8fab-f0726aa56d45