Professor Ruth Boaden

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Profile photo of: Professor Ruth Boaden Email: Show Email Address
Position: Director, NIHR Collaboration for Leadership in Applied Health Research and Care (CLAHRC) Greater Manchester and Professor of Service Operations Management, Manchester Business School
Academic unit: People, Management and Organisations
 

Biography

Ruth is Director of the National Institute for Health Research (NIHR) Collaboration for Leadership in Applied Health Research and Care (CLAHRC) Greater Manchester, and Professor of Service Operations at Manchester Business School.

The NIHR CLAHRC for Greater Manchester was established in January 2014, following 5 years of funding (2008-2013) for an previous CLAHRC. It carries out and implements evidence-based research in order to benefit the people of Greater Manchester. It is a collaboration of all 10 PCTs and other NHS organisations in Greater Manchester with the University of Manchester and has £20m of funding over five years. Ruth led the implementation programme in the previous CLAHRC, and is now the Director.

Her research interests cover a wide range of areas within health services management and focus now on quality and improvement and the use of 'industrial' methods within the NHS, as well as the implementation of new approaches. Ruth has a focus on knowledge transfer arising from high quality research, to ensure that the findings are accessible and applicable to practice.

Past research includes work concerned with HRM and performance, electronic health records, re-engineering, operating theatre management and scheduling, patient safety, the management of emergency admissions, bed management and chronic disease management. She has published widely in these areas as well as in the areas of implementation and quality management.

She has taught service and quality improvement to postgraduate students, including those on the NHS General Management Training Scheme and Operations Management on the MBS full-time MBA programme. She also has a track record of teaching post-experience students and regularly participates in MBS Executive Education programmes as well as speaking at conferences for the NHS and associated organisations.

Research Interests

Quality management in health care
Ruth's book on the theory and practice of quality improvement in healthcare, written with colleagues from MBS, has been widely distributed to healthcare organisations across the world and is used in training and research.
She co-edited a book reviewing patient safety research and has applied service quality concepts to health care;research on patient involvement in accessing and correcting electronic health records, six sigma and copying letters to patients, the results of which were incorporated into national guidance.
Knowledge Transfer
Ruth has always been actively involved in knowledge transfer, and the opportunities arising from the NIHR CLAHRC for Greater Manchester are enabling development of approaches to putting research into practice that are at the forefront of this issue within healthcare.From 2003-2006 she was a Non-Executive Director of Pennine Acute Hospitals NHS Trust, where she tried to put theory into practice.
Process Analysis
Ruth carried out research in bed management and patient flow concepts which led to the provision of training programmes for NHS staff and improvements in service delivery. This work also led to the award of PhDs to members of NHS staff which led to improvements in service performance.
Ruth was a member of the team who carried out the national evaluation of a community matron model for managing long-term conditions.
Performance management
Research investigating the links between HRM and performance in the NHS focused on the performance of NHS organisations, and the various policy influences on NHS operation. A PhD focused on performance measurement in the voluntary sector was supervised in 2006.

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Masters programmes

Ruth has taught on a range of postgraduate programmes including:

  • MBS full-time MBA programme - Operations Management course
  • MBS MSc in Healthcare Management - Leadership and Service Improvement module
  • NHS General Management Training Scheme - Service Improvement module

Ruth also provides guest sessions on the MA in Healthcare Leadership and Management at the Health Services Management Centre, University of Birmingham.

She set up and directed the Leadership through Effective People Management programme for the NHS, which was run in partnership with PricewaterhouseCoopers from 2001-2006 and provided for directors and deputies from across the NHS, with over 110 students graduating with an MSc. This included a module on service improvement in healthcare, which she designed and delivered.

Showing 109 publication(s)

2016

  • Fulop, N., Ramsay, A., Perry, C., Boaden, R., McKevitt, C., Rudd, A. G., ... Morris, S. (2016). Explaining outcomes in major system change: a qualitative study of implementing centralised acute stroke services in two large metropolitan regions in England. Implementation Science, 11, [80]. DOI:10.1186/s13012-016-0445-z. Publication link: 2ac9b249-d3c6-4f41-8fdc-f41af768bd5a
  • Greenhalgh, T., Annandale, E., Ashcroft, R., Barlow, J., Black, N., Bleakley, A., ... Ziebland, S. (2016). An open letter to The BMJ editors on qualitative research. The BMJ, 352, i563. . Publication link: 87980dae-ddbc-4741-9af1-7c7b7fa6cbea | PubMed:26865572
  • Turner, S., Ramsay, A., Perry, C., Boaden, R., McKevitt, C., Morris, S., ... Fulop, N. (2016). Lessons for major system change: centralization of stroke services in two metropolitan areas of England. Journal of Health Services Research & Policy. DOI:10.1177/1355819615626189. Publication link: 5c820568-d32d-4503-bc13-9ded41fef79e
  • Raine, R., Fitzpatrick, R., Barratt, H., Bevan, G., Black, N., Boaden, R., ... Zwarenstein, M. (2016). Challenges, solutions and future directions in the evaluation of service innovations in health care and public health.Health Services and Delivery Research, 4(16). DOI:10.3310/hsdr04160. Publication link: d91129f8-b64d-4dad-92ef-2b2b00bf243d

2015

  • Harvey, G., Hegarty, J., Humphreys, J., Rothwell, K., Kislov, R., Entwistle, V., & Boaden, R. (2015). Facilitation methods within a project to improve the management of chronic kidney disease in primary care. In G. Harvey, & A. Kitson (Eds.), Implementing Evidence-Based Practice in Healthcare: A Facilitation Guide. (pp. 115-133). Oxon: Routledge. . Publication link: ed58db4f-e9f7-46d0-b0cc-2bfdeb0de074
  • McKevitt, C., Perry, C., Ramsay, A., Pursani, N., Turner, S., Papachristou, I., ... Fulop, N. (2015). Lay involvement in stroke service reorganization: Practices and queries. International Journal of Stroke, 10(2, SI), 359-359. . Publication link: bff36ce1-22f1-4a81-a934-284ce183e51e
  • McDonald, R., Boaden, R., Roland, M., Kristensen, S., Meacock, R., Lau, Y-S., ... Sutton, M. (2015). A qualitative and quantitative evaluation of the Advancing Quality pay-for-performance programme in the NHS North West. Health Services Delivery Research, 3(23). DOI:10.3310/hsdr03230. Publication link: 9e27254b-4f5f-49cf-87f0-4449582edd11
  • Ramsay, A. I. G., Morris, S., Hoffman, A., Hunter, R. M., Boaden, R., McKevitt, C., ... Fulop, N. J. (2015). Effects of Centralizing Acute Stroke Services on Stroke Care Provision in Two Large Metropolitan Areas in England. Stroke, 46(8), 2244-2251. DOI:10.1161/strokeaha.115.009723. Publication link: 091df7f1-1825-4f07-93b1-ba56db0a172f
  • Waterman, H., Boaden, R., Burey, L., Howells, B., Harvey, G., Humphreys, J., ... Spence, M. (2015). Facilitating large-scale implementation of evidence based health care: insider accounts from a co-operative inquiry. BMC health services research, 15. DOI:10.1186/s12913-015-0722-6. Publication link: 34a0fcaf-16ed-4e61-9b23-ed44e3ce4b9c
  • Savas, L. A., Grady, K., Cotterill, S., Summers, L., Boaden, R., & Gibson, J. M. (2015). Prioritising prevention: Implementation of IGT Care Call, a telephone based service for people at risk of developing type 2 diabetes. Primary Care Diabetes, 9(1), 3-8. DOI:10.1016/j.pcd.2014.07.003. Publication link: 31f0e124-d085-4c58-b48d-5d660e2965b1
  • Humphreys, J., Howard, S., Soiland-Reyes, C., Mellor, P., Born, A., Wood, S., ... Kislov, R. (2015). Findings from a consultation exercise about current primary care priorities for kidney health in Greater Manchester.NIHR CLAHRC Greater Manchester.. Publication link: 3bc52d1a-6186-40b9-a8cd-5ad64ddfda8d
  • Kislov, R., & Boaden, R. (2015). Evaluation of the NIHR CLAHRCs and publication of results: A brief reflection. NIHR CLAHRC Greater Manchester.. Publication link: 4e3fa13a-b90b-4604-850b-c2824383fa09

2014

  • Mcdonald, R., Boaden, R., Roland, M., Kristensen, S., Meacock, R., Lau, Y., ... Sutton, M. (2014). Evaluation of the advancing quality pay for performance programme in the NHS North West. Health Services and Delivery Research, n/a. . Publication link: 51f650ca-8a30-4b16-9fa7-4d16febaa4de
  • Ramsay, A., Morris, S., Hoffman, A., Hunter, R., Boaden, R., McKevitt, C., ... Fulop, N. (2014). The impact of stroke service reconfigurations on provision of evidence based stroke care: Controlled before and after analysis. International Journal of Stroke, 9, 7-7. DOI:10.1111/ijs.12374_9. Publication link: 3684649b-a5b5-4147-b278-15ef9502ad93
  • Kristensen, S. R., Meacock, R., Turner, A. J., Boaden, R., McDonald, R., Roland, M., & Sutton, M. (2014). Long-Term Effect of Hospital Pay for Performance on Mortality in England. New England Journal of Medicine, 371(6), 540-548. DOI:10.1056/NEJMoa1400962. Publication link: 286cac0e-a3b2-425a-947e-9cb97d1dbd52
  • Morris, S., Hunter, R. M., Ramsay, A. I. G., Boaden, R., McKevitt, C., Perry, C., ... Fulop, N. J. (2014). Impact of centralising acute stroke services in English metropolitan areas on mortality and length of hospital stay: Difference-in-differences analysis. BMJ, 349, [g4757]. DOI:10.1136/bmj.g4757. Publication link: 8e8b4a56-388f-4e5f-9379-b6046cf90d47
  • Kislov, R., & Boaden, R. (2014). Hybrid professionals as institutionalised knowledge brokers: Limited managerial authority in a constraining context. Paper presented at the 9th International Organisational Behaviour in Healthcare Conference (OBHC), Copenhagen, Denmark.. Publication link: 9a987716-8383-49e8-8c27-85ca36c21ffd

2013

  • Betzlbacher, A-F., Grady, K., Savas, L., Cotterill, S., Boaden, R., Summers, L., & Gibson, M. (2013). Behaviour change among people with impaired glucose tolerance: Comparison of telephone-based and face-to-face advice. Journal of Health Services Research and Policy, 18(no. 1 suppl), 2-6. DOI:10.1177/1355819612473582. Publication link: 9eb59754-4b1d-4c3a-bfc6-7193c05c2c76
  • Fulop, N., Boaden, R., Hunter, R., McKevitt, C., Morris, S., Pursani, N., ... Wolfe, C. D. A. (2013). Innovations in major system reconfiguration in England: a study of the effectiveness, acceptability and processes of implementation of two models of stroke care. Implementation Science, 8. DOI:10.1186/1748-5908-8-5. Publication link: abc32f47-3e85-4b85-ad9e-e0d3521fa6b2
  • Kislov, R., Waterman, H., Harvey, G., & Boaden, R. (2013). Rethinking capacity building for knowledge mobilisation: A practice-based approach. Paper presented at the Annual Canadian Association for Health Services and Policy Research (CAHSPR) Conference, Vancouver, BC, Canada.. Publication link: 53e1b845-8a7a-4117-9359-b402a182ac62
  • Hyde, P., Sparrow, P., Boaden, R., & Harris, C. (2013). High performance HRM: NHS employee perspectives. Journal of health organization and management, 27(3), 296-311. . Publication link: bf644dd7-4b59-4496-b13f-fa95a416091b

2012

  • Sutton, M., Nikolova, S., Boaden, R., Lester, H., McDonald, R., & Roland, M. (2012). Association between Mortality and Hospital Pay for Performance in England.New England Journal of Medicine, 367, 1821-1828. . Publication link: 7a70b4c8-7dd4-496b-b730-870e6c790680

2011

  • Harvey, G., Fitzgerald, L., Fielden, S., Mcbride, A., Waterman, H., Bamford, D., ... Boaden, R. (2011). The NIHR Collaboration for Leadership in Applied Health Research and Care (CLAHRC) for Greater Manchester: Combining empirical, theoretical and experiential evidence to design and evaluate a large-scale implementation strategy. Implementation Science, 6, [96]. DOI:10.1186/1748-5908-6-96. Publication link: 8488a2d4-d2bf-4d4e-8a17-7dabc31b8d9f

2009

  • Boaden, R. (2009). Quality Improvement in Healthcare: theory and practice. British Journal of Healthcare Management, 15(1), 12-16. . Publication link: dafe87e6-b1e7-4d60-b56a-c2c81607f26c
  • Sheaff, R., Boaden, R., Sargent, P., Pickard, S., Gravelle, H., Parker, S., & Roland, M. (2009). Impacts of case management for frail elderly people: A qualitative study. Journal of Health Services Research and Policy, 14(2), 88-95. DOI:10.1258/jhsrp.2008.007142. Publication link: 42ccbea0-c4b4-407c-9e58-b560d6594784

2008

  • Boaden, R., Marchington, R., Hyde, M., Harris, P., Sparrow, C., Pass, P., ... Cortvriend, M. (2008). The process of engagement and alignment: Improving health through human resource management. London: chartered institute of personnel and development.. Publication link: 950fc39a-4b9a-4955-9c4a-022ffa52bc55
  • Boaden, R., Harvey, G., Moxham, C., & Proudlove, N. (2008). Quality Improvement: theory and practice in healthcare. Coventry: NHS Institute for Innovation and Improvement/Manchester Business School.. Publication link: 6e28c8de-8044-4b62-aa63-382d46632321
  • Radnor, Z., & Boaden, R. (2008). Editorial: Lean in public services - Panacea or paradox?. Public Money & Management, 28(1), 3-7. . Publication link: 7b82d075-3b76-434d-afe3-5426812b8b3e
  • Proudlove, N., Moxham, C., & Boaden, R. (2008). Lessons for Lean in healthcare from using six sigma in the NHS. Public Money & Management, 28(1), 27-34. . Publication link: 75c71176-44c5-4208-92a9-b50f571c6daa
  • Boaden, R., & Harvey, G. (2008). Organising for quality improvement and patient safety. In Managing Clinical Processes in Health Services. Australia: Elsevier. . Publication link: ce5484c9-031b-45cd-aab9-85cf318f73a0

2007

  • Moxham, C., & Boaden, R. (2007). The impact of performance measurement in the voluntary sector - Identification of contextual and processual factors. International Journal of Operations & Production Management, 27(8), 826-845. DOI:10.1108/01443570710763796. Publication link: 0de4337a-ab8e-4b48-b871-3293f2363121
  • Gravelle, H., Dusheiko, M., Sheaff, R., Sargent, P., Boaden, R., Pickard, S., ... Roland, M. (2007). Impact of case management (Evercare) on frail elderly patients: Controlled before and after analysis of quantitative outcome data. BMJ, 334(7583), 31-34. DOI:10.1136/bmj.390120.413310.55. Publication link: 09e9367a-7648-4542-9939-f48e450904a1
  • Boaden, R., Moxham, C., & Hannagan, T. (Ed.) (2007). Operations management. In Management: Concepts and Practice. (5th ed., pp. 455-498). Harlow: Pearson Education. . Publication link: 1acb5ce2-8534-4bf1-a3f7-cf7695b335da
  • Hyde, P., Boaden, R., Marchington, M., Harris, C., Sparrow, P., Pass, S., ... Cortvriend, P. (2007). Improving health through human resource management: Summary findings. (Department of Health). London: chartered institute of personnel and development.. Publication link: 212d78b4-2693-4fb2-a0e9-3cf68e6cbf9f

2006

  • Proudlove, N. C., & Boaden, R. (2006). Information systems for supporting operational management of hospital beds in the NHS. International Journal of Healthcare Technology and Management, 7(6), 474-491. . Publication link: 4d4e2abf-f38c-4e46-a3e6-b4abeaffe100
  • Proudlove, N., & Boaden, R. (2006). What is six sigma… and does it matter?. In Proceedings of the European Operations Management Association (EUROMA) Conference. (Vol. 2, pp. 389-397). Publication link: aa766b63-183c-42d4-83c0-852c4fc79f53
  • Boaden, R., & Walshe, K. (Ed.) (2006). The Quality Management Contribution to Patient Safety. In Patient Safety: Research into Practice. (pp. 41-65). Maidenhead: Open University Press. . Publication link: 93db70c8-4be2-470c-8274-e61e18d53b5d
  • Hyde, P., Boaden, R., Harris, C., Cortvriend, P., Marchington, M., Sparrow, P., ... Sibbald, B. (2006). Improving Health through HRM: Mapping the Territory. London: Chartered Institute of Personnel and Development: London.. Publication link: b55c33c0-5c49-4315-b12a-8244416df243
  • Boaden, R., Harris, C., Cortvriend, P., & Hyde, P. (2006). HR High Impact Changes: An Evidence Based Resource. London: Department of Health.. Publication link: b3d646bc-6ca1-4616-adb3-df44267de0a8
  • Boaden, R., & Walshe, K. (2006). Conclusion - And The Way Forward. In Patient Safety: Research into Practice. (pp. 217-230). Maidenhead: Open University Press. . Publication link: f24181a0-d1cf-43c9-ab9e-9a6a5fe1fa30
  • Hyde, P., Boaden, R., Marchington, M., M, P., Harris, C., Cortvriend, P., ... Sibbald, B. (2006). A starting point for change: Improving health through HRM. (Department of Health). London: chartered institute of personnel and development.. Publication link: e9260892-95e0-49d5-b929-8aa4cbdcf9fa

2005

  • Boaden, R., & Walshe, . U. (2005). Introduction. In Patient Safety: Research into Practice. (pp. 1-6). Maidenhead: Open University Press. . Publication link: f1b63b62-1a07-4d70-951e-06b7b979cf17
  • McDonald, R., Waring, J., Harrison, S., Walshe, K., & Boaden, R. (2005). Rules and guidelines in clinical practice: A qualitative study in operating theatres of doctors' and nurses' views. Quality and Safety in Health Care, 14(4), 290-294. DOI:10.1136/qshc.2005.013912. Publication link: 483fa745-a075-4874-926a-c943648e80a8
  • Boaden, R., & Moxham, C. (2005). Voluntary sector performance measurement: A balanced approach?. In 3rd EIASM Conference on Performance Measurement and Management Control.. Publication link: 86cc7958-74f8-41c5-9cd4-6151174e9743
  • Boaden, R., Harvey, G., Proudlove, N., Greatbanks, R., Shephard, A., & Moxham, C. (2005). Quality Improvement: theory and practice in the NHS and evaluation of the NHS Modernisation Agency six sigma initiative. (NHS Modernisation Agency). MBS.. Publication link: 8c753ad1-0d54-405b-831f-ff560c7bb064

2004

2003

2002

  • Boaden, R., & Bamford, D. R. (2002). Improving the Operation of Operating Theatres: data triangulation, change management and action research in operating theatres. In host publication. Aldershot: Ashgate. . Publication link: 9cce0127-6e81-45bd-ba9d-5baace349efc
  • Boaden, R., & Yakas, A. (2002). Learning About the Relationships Between PCG/Ts and NHS Direct: a soft systems methodology approach. In host publication.. Publication link: 0d8610b6-176a-4fdc-8508-7622a94616ca
  • Wheelwright, R., Birchall, M. A., Boaden, R., Pearce, G., & Lennon, A. (2002). Critical path analysis in head and neck cancer: a management technique for surgical oncology. European journal of oncology nursing : the official journal of European Oncology Nursing Society, 6(3), 148-54. DOI:10.1054/ejon.2002.0196. Publication link: efdc5fa6-3816-47ae-b934-81ae3c06ddad

2001

  • Boaden, R., Faragher, E., Proudlove, N., & Waterman, C. (2001). Evaluation of Greater Manchester Emergency Admissions Policy. In host publication.. Publication link: ed946b5e-7223-4eb3-a4ff-a794312d722e
  • Munir, S., Boaden, R., Patel, V. L. (Ed.), Rogers, R. (Ed.), & Haux, R. (Ed.) (2001). Patient empowerment and the electronic health record. In Medinfo 2001: Proceedings of the 10th World Congress on Medical Informatics, Pts 1 and 2. (Vol. 84, pp. 663-665). (Studies in Health Technology and Informatics).. Publication link: 4f6e35ca-6e0c-41ac-b84d-3cc1abd6080c
  • Boaden, R., Haywood, P., Turner, J., & Massey, M. (2001). Benchmarking Bed Management - The State of the Art? An Exploration of Best Practice in Bed Management. In host publication. Pitman. . Publication link: 383b3543-6eae-4582-b5c7-36b0b19d1a64
  • Boaden, R., Proudlove, N., & Waterman, C. (2001). Sharing the Risks and Reaping the Benefits of a Collaborative Emergency Admissions Policy. In host publication.. Publication link: 2b7089c0-5bf5-4e7c-809d-8a4ae6c155f0
  • Boaden, R., Birchall, M., & Wheelwright, R. (2001). A Controlled Clinical Trial of Critical Path Analysis as a Technique for Continuous Improvement in the Care of Patients with Head and Neck Cancer. Unknown Journal, 37. . Publication link: 1166545d-4b0a-4006-9be4-c0bc5ff5d1fb

1999

  • Boaden, R., Proudlove, N., & Wilson, M. (1999). An exploratory study of bed management.Journal of management in medicine, 13(4-5), 234-250. . Publication link: bc88ffa5-9a10-4237-b81b-3b2a5f5bb74d

1998

1997

  • Dale, B. G., Boaden, R. J., Wilcox, M., & McQuater, R. E. (1997). Total quality management sustaining audit tool: Description and use. Total Quality Management, 8(6), 395-408. . Publication link: f9024e6c-28bf-4d52-a752-6392ca8b5a1e

1996

  • Wilcox, M., Dale, B. G., Boaden, R. J., & McQuater, R. E. (1996). Managing for quality: The strategic issues. International Journal of Technology Management, 12(1), 59-74. . Publication link: 6bddf6cd-53e2-44d1-9ba1-c44d45b44b29

1994

  • McQuater, R. E., Dale, B. G., Boaden, R. J., & Wilcox, M. (1994). IDENTIFICATION AND CLASSIFICATION OF ISSUES AND DIFFICULTIES ASSOCIATED WITH QUALITY MANAGEMENT-TECHNIQUES AND TOOLS. (Advances in Agile Manufacturing: Integrating Technology, Organization and People). No publisher name.. Publication link: 0f45ff7e-ab19-45b2-84c9-16ac911a2268
  • McQuater, R. E., Dale, B. G., Wilcox, M., Boaden, R. J., & Inst Elect, E. (1994). THE EFFECTIVENESS OF QUALITY MANAGEMENT TECHNIQUES AND TOOLS IN THE CONTINUOUS IMPROVEMENT PROCESS - AN EXAMINATION. In Fourth International Conference on Factory 2000 - Advanced Factory Automation. (pp. 574-580). (Iee Conference Publications; Vol. 398).. Publication link: 62ff975a-ee21-463f-85bf-72dca4b9ce5f

1993

1992

  • Boaden, R. J., & Dale, B. G. (1992). A FRAMEWORK FOR MANAGING QUALITY IMPROVEMENT. (International Operations: Crossing Borders in Manufacturing and Service). No publisher name.. Publication link: 1cb965b2-903a-4d4f-99b0-a4eac3713c7c

1991

1990

1989

1988