On behalf of the British Quality Foundation (BQF), Jamie Burton, Senior Lecturer in Marketing at Manchester Business School, has conducted an extensive research project into contemporary business excellence practices.
The in-depth research that was launched at an event in London recently.
The research was conducted with representatives from four organisations, Northumbrian Water, Wherry Housing Association, Interserve Construction and JPCS, to determine how they are achieving excellent business practice around the following themes:
- Leading with Vision, Inspiration and Integrity
- Adding Value for Customers
- Succeeding Through the Talent of People
- Managing Processes with Agility
The resulting report, with volumes published throughout 2015, gives essential insights into approaches that can help organisations to excel.
A Northern launch event will take place on 13 October 2015, at Manchester Business School. Look out for more details coming soon.